Overview
At Texas Soccer Shop, we value our customers and strive to provide a satisfying shopping experience. To ensure your peace of mind, we have established a clear refund and returns policy.
Return Conditions:
RETURN ELIGIBILITY To be eligible for a return, the following conditions must be met:
- PRODUCT CONDITION: The returned product must be in its original condition, unused and undamaged.
- PACKAGING: The product must be returned in its original packaging, including all accessories, manuals and any additional items.
- TIME LIMIT: You have the right to request a return within 7 days of purchase. Please contact us for return approval within this time limit.
Returns do not apply:
- Customized Products: Products customized according to your requirements, such as special sizes, colors or products printed with specific patterns, are not applicable to the return policy.
- Promotional or Discounted Merchandise: Merchandise purchased during specific promotional or discounted periods may not be subject to the regular return policy and will be subject to further notice.
Refund Policy
- Full Refund: If the merchandise has quality problems or is not as described, we will provide you with a full refund and cover the return shipping costs.
- Partial Refund: If there is no quality problem with the merchandise, but you wish to return it for personal reasons, we will provide you with a partial refund, and the amount of the refund will be deducted from the return shipping cost and the depreciation cost of the merchandise.
About Exchange
We are very sorry for the inconvenience, we are currently unable to offer exchanges on our website at this time. If you need to exchange an item, we recommend that you request a return for a refund before placing a new order for the item you need. We will process your return request as soon as possible and ensure that you are able to purchase the item(s) to your satisfaction. Please see the next section for more information on the return process.
Returns Process
- CONTACT CUSTOMER SERVICE: Please contact our customer service team via the contact form on our website or by email with the reason you wish to return your product and the details of your order.
- RETURN APPROVAL: Our customer service team will evaluate your return request and grant you a return approval after confirming that the conditions have been met.
- RETURNING THE PRODUCT: Once the return is approved, you will receive specific instructions for returning the product, including a return address and any documentation or labels required. Please follow the instructions to return the product.
- REFUND PROCESSING: We will process your refund request as soon as we receive and confirm that the returned product is eligible for return. Refunds will be made in accordance with your original method of payment and may vary depending on the method of payment.
Please note
Our return policy may vary for specific items or promotions. Please read the item detail page or consult customer service for more information on our return policy before making a purchase.
- RETURN SHIPPING CHARGES: Unless there is a quality problem with the item or it is not as described, the return shipping charges will be borne by you. Please make sure to use a reliable logistics method to return the goods and keep the return voucher properly.
- RETURN PERIOD: The return period may vary depending on the type of product, stock availability and other factors. Please communicate with our customer service team to understand the specific return cycle before you return the item.
Need Help？
Thank you for choosing our website to shop. We are committed to providing you with a great shopping experience and hope you will be satisfied with our products and services. If you have any questions or need assistance, please feel free to contact our customer service team.
Contact us at info@texassoccer.shop for questions related to refunds and returns.
